Case Study - College Rigistration Project Example | Topics and Well Written Essays - 500 words

- College Rigistration Project - Case Study Example A clear objective should be set for each person before any action plan can begin. The objectives should be measurable, finite, meaningful and realistic. Then, the relevant tasks required to accomplish the set objectives should be identified. At the same time, deadlines should be set for each of these tasks because tasks without deadlines do not become completed tasks. The inputs necessary for the projects schedule should also be taken into consideration for the project to be a success. Several input types will be required to facilitate the project. These would include personal and project calendars to help understand the working days and shifts. A description of the project scope will also help determine the key start dates, major assumptions behind the plan and the key limiting factors to the project. Project risks should be clearly identified and understood to ensure that there is enough extra time to deal with identified risks. A list of activities and resource requirements should be determined. The management needs to understand the resource capabilities and experiences available. This would also entail evaluation of how company holidays and staff vacations will affect the project schedule and detailing means of overcoming such effects. Approaches to conflict resolution would entail use of ‘compromising’ technique. This is better described as a ‘give and take’ method where parties in conflict negotiate to reach a mutually satisfactory solution. Either party will cede ground to reach a decision thus leaving each person satisfied. ‘Avoiding’ is another technique which can be used. It is better described as a ‘withdrawal style’. It entails postponing an issue for later periods or just withdrawing from the situation altogether. This is however a provisional solution because the problem or disagreement will continue to reoccur. Another style to use would be the ‘Smoothing’ technique which is also known as

Benchmarking for Performance Evaluation Essay Example for Free

Benchmarking for Performance Evaluation Essay IntroductIon In September 2004, Wendy Wiley, the Northlake Bookstore manager, was considering the implications of a shocking development. For the first time in her seven years as the Bookstore manager, textbook sales for this fall had decreased from the prior fall sales. The sales decrease was approximately $180,000, or 3% of annual textbook sales. Wendy wanted to address this problem before it got worse. She found that this sales decrease was due to two emerging technology problems, possibly of equal magnitude: 1) the students’ increasing use of online textbook vendors, and 2) the professors’ increasing use of online textbook publishers. Wendy reported the bad sales news to her boss, Chuck Irwin, the Vice Chancellor of Finance at Northlake University. After commiserating with her, Chuck told her that he was not surprised by this sales problem and that she should consider how to deal with these emerging technologies in her next performance evaluation report by comparing the performance of the Northlake Bookstore against competitors using benchmarking analysis. This analysis would help Wendy find the strengths and weaknesses of the Bookstore. Additionally, Chuck wanted Wendy to develop a few key related short-term performance goals and related measures that could be used in future performance evaluations. He wanted to discuss the situation at their meeting next week, which was the annual review of the Bookstore’s performance for the prior fiscal year 2004 (July 2003 through June 2004). A benchmarking analysis was required by Chuck for the annual review of all the nonacademic departments under his management. Northlake is a private university, located in a major metropolitan area in the Midwest, with an annual enrollment of 12 ,700 students, mostly undergraduates. Northlake is quite dependent upon student tuition, which typically accounts for 60% of its total revenues. However, the Chancellor was concerned because donations and gifts to the University were down, possibly due to uncertain economic conditions and erratic stock market performance. Prior to becoming the Northlake Bookstore manager, Wendy had spent 15 years in retail sales, most recently as a Wal-Mart sales manager. She was an outgoing, supportive individual who really liked being a retail sales manager and enjoyed working with her employees. She strongly believed in continuous improvement of any sales department that she managed. Despite her extensive retail experience in the for-profit sector, this was her first experience working in an academic environment. Wendy occasionally became frustrated working with faculty due to their late or inaccurate book orders. However, she liked helping students and enjoyed working in an academic environment without all the pressures of a for-prof it business with aggressive sales and earnings targets like Wal-Mart. China Case Competition 2009 To prepare her benchmarking analysis report required for the upcoming annual performance evaluation of the Bookstore, Wendy had collected income statement, product line, and other performance measures for the last three fiscal years. To aid evaluation, she summarized the various Bookstore operations into five product lines: textbooks, supplies and sundries, clothing, software and accessories, and computers. The textbook product line included new texts, used texts, class notes (course packs), and general reference books. The supply and sundry line included school and office supplies, electronics, food, sundries, greeting cards, and miscellaneous campus department sales. The clothing line included all insignia clothing, gifts, and memorabilia. Wendy knew she needed to act fast to thoroughly analyze all the information needed for the Bookstore’s annual benchmarking analysis that Chuck and the Chancellor required. She had a lot of historical information and was wondering how to analyze this financial information for her benchmarking analysis report. BEncHMArKInG Benchmarking is the process of identifying superior performance of other organizations for products, services, and processes, and then attempting to improve necessary areas with the goal of achieving similar excellence. The benchmarking process first became popular in 1989 after Xerox advertised its success with the tool; however, the tool was initially employed by Xerox in 1972. In fact, more than 70% of the Fortune 500 companies—which includes ATT, Ford Motor Company, IBM, and Eastman Kodak—reported using benchmarking regularly. Benchmarking is useful in countless decision-making settings including performance evaluation, health and safety management, and supply chain management. To reach for greater standards of excellence, Ford would likely consider foreign automobile manufacturers that have been well known for high efficiency and quality, such as Toyota, the current world-wide leader in automobile sales. Wendy currently benchmarked the performance of the bookstore against other college bookstores and major booksellers. In performing a benchmarking analysis, it was imperative for Wendy to benchmark processes that were aligned with organizational strategic objectives. Since the Bookstore was a profit center, it was imperative that she compare the profitability of the various product lines with other universities. The Bookstore also had an objective to provide service excellence. Thus, if available, it would be beneficial for Wendy to benchmark customer satisfaction data with other universities. Once processes that were consistent with strategic objectives were identified, it was necessary to collect and analyze internal information vis-Ã ¡-vis external information from competitors. The benchmarking process did not stop once areas of excellence and inferior performance were identified. Rather, it was imperative for Wendy to identify how to sustain the areas of excellence and improve the areas of inferior performance. In determining how to improve poor performance, she needed to understand the reason behind the poor performance. Once that was attained, it would be possible to determine a long-term plan for improvement. A key role of the Bookstore was to supply the Northlake University communitywhich included but was not limited to faculty, students, alumni and parentswith textbooks, supplies, clothing and gifts, computers and software, and much more. The Bookstore’s formal mission statement was as follows: The Northlake Bookstore is an academic resource for the students, faculty, staff, alumni, and guests of the University. The Bookstore serves the University with a business presence dedicated to providing service excellence that meets or exceeds the needs of each customer and University department. The Bookstore played a significant role in enabling parents of freshmen to participate in getting their children ready for the first day of class. Additional temporary staff was hired to ensure there was adequate assistance available for new students and returning students who were purchasing their textbooks. These staff members were readily available and happy to answer any question that new parents or students might have regarding textbooks or the University in general. Also, congruent with the University laptop requirement for all students, the Bookstore sold computers and software. This was a great way for parents to enjoy onestop back-to-school shopping. Additionally, the Bookstore tried to promote the University as a brand name by selling clothing and accessories with the University logo and/or name. Availability of clothing and accessories was also a service provided to students, parents, and alumni who wanted to show their support for the school. Sales of merchandise with the University logo indirectly promoted the University, but the Bookstore did not try to formally create alumni support nor was that a formal goal. This was the function of the University Alumni Advancement (funding) office. As indicated by the mission statement, by the role taken to familiarize new parents and students, and by the sale of merchandise with the University logo, the Bookstore operated in a manner aimed at achieving high customer satisfaction. To measure customer satisfaction the Bookstore conducted an annual customer satisfaction survey and a separate faculty satisfaction survey. Customer suggestion forms were also readily available on the Bookstore website. In her years as the Bookstore manager, Wendy had developed various financial performance measures to help assess the performance of the Bookstore. Over the last few years, she had used these measures as part of her benchmarking analysis. She felt fortunate to have a fairly comprehensive benchmarking database available to her. It was provided annually to all bookstore members free of charge by the National Association of College Stores (NACS). The only requirement was that each bookstore had to contribute its own data to the benchmarking database in order to use it. The NACS database included income statement, product line, and other types of benchmarks. With the looming threat from online textbook vendors, Wendy had started to benchmark Northlake’s textbook prices against the major online textbook vendors. She also tracked mail orders and Web orders from Northlake’s own website (started in 2000). Her task now was how best to use this benchmark information. She believed that her first step was to compare her current financial and operating results with the benchmark data to pinpoint areas in need of improvement. This analysis would likely uncover some areas that needed her attention, which would be useful in identifying areas in need of improvement.

Brain Development And The Process Of Learning Languages Psychology Essay

Brain Development And The Process Of Learning Languages Psychology Essay A baby speaks directly to the camera: Look at this. Im a free man. I go anywhere I want now. He describes his stock-buying activities, but then his phone interrupts. Relentless! Hang on a second. He answers his phone. Hey, girl can I hit you back? That scenario has been very common in commercials and movies throughout the past 15 years in which the majority of viewers perceive it as unrealistic and very comical. Joshua Hartshorne published a article called Why Dont Babies Talk Like Adults? in Scientific American Mind which attempts to answer the question: Why dont young children express themselves articulately? Researchers are uncovering clues about the brain development and the mysterious process of learning a language by attempting to answer the question: Why dont young children express themselves articulately?, in which they have discarded the copycat theory. Which states that infants learn to express themselves articulately by copying what they hear. In other words infants will listen to the words that are used by adults in several situations and later on imitate them accordingly. But adults have not been expressing them in one word sentences or even in short sentences. Therefore, the copycat theory does not explain why toddlers are not fluent as adults, but brings us to a very critical question why do infants speak in one-word sentence? Over the past century scientists have settled on two reasonable possibilities. First theory is called Mental Development Hypothesis which states that infants speaks in one word or short sentences because their brains are still immature and much undevelo ped. Therefore, they cannot dominate adult speech. The supporting argument is that infants do not learn to walk until their body is ready; likewise, they will not speak multiword sentences or use word ending and function words before their brains is capable of doing so. The second theory is called Stages of Language hypothesis, which states that speech is an incremental step progress. A basketball player his or her jump shot before learning to both jump and shoot, and children learn to add and then multiply, never in the reverse order. For instance, in a 1997 review article published by two cognitive scientists, Elizabeth Bates of University of San Diego and Judith C. Goodman from University of Columbia found that kids usually begins speaking in two word sentences only after they have learned a certain amount of single words. In other words children must cross a linguistic threshold so the word combination process can be developed. The differences between both theories are: Mental D evelopment Hypothesis states the patterns in language learning should depend on a childs level of cognitive development and Stages of Language Hypothesis states that learning language patterns are not dependable on the brain development. However, to prove which has hypothesis is correct has been extremely difficult because most children learn language at around the same age, thus in similar stages of cognitive development. But 2007 Harvard neuroscientists Jesse Snedeker, Joy Garen and Clarissa L. Shafto found an ingenious way around the problem. They studied the language development of 27 children adopted from China between the ages of two and five years. International adoptees are ideal population in which to test the competing hypothesis about how language is learned because many of them are no longer exposed to their birth language after arrival in U.S and they must learn English similar way infants do, by listening and by trial and error. Even though those international children had a more mature brain, just as American born infants, their first English sentences consisted of single words and were largely bereft of function words, word endings and verbs. The researchers also found that adoptees and native children started combining words in sentences when their vocabulary reached the same size. Therefore, it suggests that what is relevant is not how old a child is or how mature their brains are but the number of words they know. The finding that having a more mature brain does not avoid the toddler talk stage suggests that infants speaks in one word sentences or even short sentence not because they have a infant brain but because they having only initiated the process of learning an language. In fact they must accrue sufficient vocabulary to be able to expand their conservations. In conclusion infants do not express themselves as adults because language development is a gradual process. Therefore, Stages of Language Hypothesis is the most supported theory. The article Why Dont babies Talk Like Adults By Joshua Hartshorne was published Scientific American Mind. Scientific American Mind has been bringing its readers unique insights about developments in science and technology for more than 160 years therefore I had curiosity analyze the information that has been shared with so many readers throughout years. The structure of the article was not very organized. I had to read the article more than once so I could identify theories of language development therefore the structure of his article made it difficult for the reader to identify his main arguments. Although, Hartshorne does very good job in introducing, explaining and concluding each theory. He also provides his reader with a scientific research conducted by Harvard neuroscientists that analysis The Adoption Effect. He should have explained a little more in depth about experiment procedures so the readers could know how it was conducted. Also in his conclusion he does not tie the hi s final arguments to the initial question: Why dont young children express themselves articulately? But he leaves it to the reader to tie it together. I did not agree to the sentence: Behaviorism, the scientific approach that dominated American cognitive science for the first half of the 20th century, made exactly this argument. It is very inaccurate to claim that behaviorism ever dominated cognitive science because Cognitive science is one approach to the study of human behavior, Behaviorism another approach. He should have explained more in depth that cognitive science which is normally chosen to contrast with the approach taken by behaviorists, who preferred to study behavior without recourse to such notions as thought or the mind. Future research made me acknowledge that behaviorism and cognitive science co-exist, with behaviorism being the elder approach by fifty years or so. Overall, his article was informative and correct although should have been more scientific. Joshua Hart shorne also did not go into the mechanical or scientific area of language Development therefore it provoked me to research the topic more into depth which seems to be the purpose of Scientific Mind articles.

The American Dream in The Great Gatsby :: essays research papers

The American Dream There is no set definition to be found anywhere of the true meaning of The American Dream. Any hope, dream, or goal which was pursued by anyone in the history of America is on an American Dream.In modern times the accepted dream seems to be 2.5 children, a house with a white picket fence, and a perfect spouse. However, as it is shown through out literature from the early days of America to contemporary times the American Dream is not always so simple a concept. America was originally founded on the dream of freedom.People have freedom to pursue what they want.That is the ideal behind the American Dream. Early stories in American literature are about peoples pursuit of the freedom to worship as they pleased. Another version of the American Dream is the hope that immmigrants had of building a better life for their children than they had, as shown in the book My Antonia. Another is the search for acceptance, which is shown in the book Black Boy. Another is simply the hope to survive, as shown in the book Lord of the Flies. Whatever the dream, the most interesting thing that can be read or written about it is the drive of people to attain it.This is best shown in The Great Gatsby. The Pursuit of the American Dream in The Great Gatsby The Great Gatsby,a novel by F,Scott Fitzgerald,is about the American Dream,and the downfall of the people who try to reach it.The American Dream means something different to different people,but in The Great Gatsby,for Jay Gatsby,the subject of the book,the dream is that through acquiring wealth and power,one can also gain happiness.To reach his idea of what happiness is,Gatsby must go back in time and relive an old dream.To do this,he believes,he must first have wealth and power. Jay Gatsby is a man who does not wish to live in the present because it offers him nothing.He spends the majority of his adult life trying to recapture his past and,eventually,dies in his pursuit of it.The reason he wishes to relive the past is because long ago he had a love affair with the rich Daisy Buchanan,who he fell deeply in love with.However,he knew that they could never get married due to the difference in their economic and social statuses.He wants to marry her,but because of this problem he leaves her to gain wealth and social status in order to reach her standards.

World Trade Organisation

The WTO TRIPS traces its origins from the 1994 General Agreement on Trade Tariffs (GATT) Uruguay Rounds which proposed its existence. The TRIPS in essence spells out the standards for divers forms of regulations that touch on the intellectual property rights. To this effect, it divulges on standards each nation must meet to enforce the copyright laws, patenting, trade marks, the protection of confidential information, and the geographical indications. After the narrowness and the limitations that were found in the TRIPS, DOHA was then proposed. The DOHA is a multilateral commercial system that has been enshrined in the World Trade Organization(WTO) and seeks to make enhancements on economic growth, expansion and establishment. Having existed over fifty years, this multilateral trading system aims at working towards the entrenchment of international trade by ensuring a system that promotes the liberalisation of trade and international trade policies that catalyse the recovery of the economy, its growth and development. It is on this backdrop that the DOHA multilateral commercial system is against protectionism in international trade, following the objections that were created in the World Trade Agreement, the Marrakesh Agreement (Yeaman, 2003 pp. 39). Recent developments in the DOHA and TRPS meetings and their impacts on the LDCs' agriculture and industries. The latest DOHA development and TRIPS Agreement national workshop meeting was held on 22nd February, 2007 in Indonesia, under the aegis of the WTO which was in liaison with the ministry of foreign affairs (Oberg, 2002 pp. 14). In the meeting, there were pressure from the developed economies on the developing countries to fulfill their obligations spelt out in the TRIPS Agreement Article 66. 2. This demanded that the Least Developing Countries (LDCs) facilitate and carry out technology transfer so as to introduce and maintain an efficient technological base that will make international trade feasible. The LDCs were censured for only submitting r eports that touch on technological training and capacity erections (Zhang, 2001 pp. 66). This is normally taken as a failure on the side of the developing economies, yet their financial base is too narrow to support this undertaking. The main issue here is the time and the financial resources that are needed to realise the policy- and this is not being well considered by the developed counterparts (Tawfik, 2000 pp. 138). The fourth WTO conference was held in November 2001, in Qatar, to ensure that TRIPS (Trade Related Aspects of Intellectual Property Rights) member states are helped to interpret the TRIPS policies so as to be able to take comprehensive measures on public health. Even in the WTO which is still a confederation of different states which have come together for the sake of trade, interests still thrive. The interests range from interstate competition to competition taking on the form of regional blocks pitted against each other (Plat, 2000 pp. 92). In this sense, regions and states will always seek to have policies that are favourable to them, entrenched by the WTO. For instance, Europe, the biggest global importer of agricultural and farm produce wants all forms of local support accorded to farmers plummeted. Europe's main import zones include the developing economies and few developed countries such as the United States, Canada, Japan, New Zealand and Australia. In the same wavelength, it wants all the export subsidies offered to the same farmers extirpated by 2013. On the other end, it is pushing for lower tariffs (Taylor, 2003 pp. 40). The European Union says that it is pushing for global accessibility of all industrial goods in the international market. For this, it is aiming at pressuring the WTO to cut out high tariffs. From the facade, this seems a good idea, but it is, under close scrutiny, an artifice to strengthen Europe. Reduced subsidies will increase farming expenses for the farmers while at the other end, plummeted tariffs will only enable Europe to acquire agricultural and farm imports at a very affordable rate (Probs, 2002 pp. 155). From the days of the WTO's General Agreement on Trade Tariffs (GATT), there have been serious cases of structural imbalances and over protectionism in some trading regions, compared to the others. Therefore, Developing countries in the Uruguay Round expected that the heavily protected sectors (textiles and agriculture) would be made more accessible so as to make it possible for the LDC products to have sufficient international access. Howbeit, the two sectors remain locked being characterised by highly proscriptive tariffs with some striking and passing the 200%- 300% mark (Correa, 2004 pp. 244). This comes in the wake of the OECD's Domestic subsidies having soared from 275 American billion dollars to 326 billion. In the textiles and fabrics domain, very minimal items produced by the LDCs have been removed from the quota list even after ten years of corrective implementation period has elapsed. According to the Bureau of International Textiles, only thirteen out of seven hundred and fifty have been exempted from the quota list by the US, while Europe has only excised fourteen out of two hundred and nineteen, and Canada, twenty nine out of two hundred and ninety five. This made it obvious that most of the quotas will not have been eradicated by the arrival of the targeted period of 2013 (Thomas, 2005 pp. 39). At the turn of the century, the realisation towards this exercise was retrogressed by America's announcement that she would in order to protect her local steel industry, impose a 30% tariff on her steel imports. This demonstrates clearly the fact that most developed nations in the WTO are not ready to forfeit their interests just to facilitate international trade (Rajan, 2005 pp. 139). Inspite of the fact that the developed countries have not carried out all of their liberalization obligations, yet LDCs are the ones currently under pressure to expedite their liberalisation of their investments and imports from the international financial entities and regional trade facilitators. The paradox of these developments is that the developed countries who propose these policies ask for more time to restructure their textiles and agriculture while the LDCs having been forced to restructure, are told to persevere the pains thereof for a time. For instance, the proscription of investment subsidies and measures makes it very difficult to facilitate the domestic or local industries. This in turn ushers in poverty and then consequently, dependency syndrome. The liberalization of the agricultural sector is also a setback to small scale farmers since their products become subject to international competition which is characterised by cheaper foreign products ,making incursions into the market. The products from the developed countries are always cheap, following the fact that the dealers in them enjoy huge government subsidies. On the other hand, the developing economies do not have a financial pool, large enough to facilitate the issuance of subsidies to its farmers. This amounts to nothing else but unequal competition ( Tomilson, 1998 pp. 106). WTO TRIPS tolerates very high standards of IPR ( Intellectual Property Rights) type of leadership. This leads to the entrenchment of high prices on medicine, health services and other essential services at the behest of Northern corporation patenting. These Northern corporations deal in biological materials which come from the south and their patenting leads to high costs and at the same time, diminishes the accessibility of industrial technology to developing countries (Trebilcock, 2000 pp. 91). Again, on the 15th May, 2003 WTO TRIPS Meeting that was aimed at implementing policies that were to aid development seemed to lack sincerity and good will. The TRIPS were to engage in the technical support and assistance of the LDCs. However, even the Secretariat was not accorded with chance to air the key issues as touching on the options of the LDCs. This means that should this plan be carried out, the assistance may not be that which will truly meet the needs of the LDCs (Hoekman, Philip and Mattoo, 1996 pp. 45). The matter of patenting of the pharmaceuticals that have been proposed by the WTO TRIPS is also posing a potential threat to the LDCs. The developed economies know this well and this is why, in liaison with the movers and shakers of these ministerials, are trying to hoodwink the LDCs by exempting them from subscribing to the Sections 7 and 5 fully, citing an extended grace period that stretches to January 2016 (Gamharter, 2004 pp. 9). However, they are quite sure about the accruals that will begin to trickle in on the inception of these sections. This period is not enough for the LDCs to improve their health sectors to match the competition that will be coming from the international medical and health care practitioners. LDCs are likely then to face untold miseries in the public health sectors, taking the form of the in ability to provide comprehensive medicinal services and health acre due to price fluctuation from the international dealers. The local medical care givers will also face a lot of disillusionment, stemming from competition from the international medical care givers. In the agricultural sector, the TRIPS has also been a let down to the LDCs. This is because, although the LDCs have not yet industrialised, meaning that their economic mainstay is agriculture, yet, Paragraph 11 of the Agricultural Section of the TRIPS only lists down matters pertaining to agriculture, in relation to the LDCs' development, but does not elaborate further how the issues are to be tackled. This section contains serious matters such as the LDCs being excluded from the exercise of curbing the subsidies, so as to extirpate cases of cheap foreign food products from inundating the local food products and market, the ratification of a market access that is quota free to the LDCs agricultural products (Evenson and Staniello, 2004 pp. 203). This section also was supposed to tackle the issue of LDCs being given the chance to re- evaluate their bound tariff rate to ward off cases of disillusionment of local farmers in the LDCs . Inspite of the seriousness of this provision, it has never been developed or revised for ratification, since it seems that the accruals will now not be trickling so much more to the developed economies (Carvalho, 2002 pp. 97). The local service providers in the developing world have also been left non- viable due to the fact that developing economies have been forced to open up to international market, their service sectors. For instance, it is on this backdrop that national telecommunication corporations in Africa, are closing down following the arrival of the international telephone service providers such as the American originated Vodaphone company, and the European telephone service provider known in Africa as the Celtel (Trendl, 2002 pp. 49) LCDs' frustrations stemming from inconsistencies in the running of the WTO programmes. Apart from these glaring facts about the competitive interests of the states, developing countries encounter setbacks in the realisation of its goals due to lack of structural balance and some pitfalls within the WTO. For instance, in 1999 Seattle ministerial and in the 2001 DOHA ministerial, developing economies presented these realities with the intention of making the WTO revoke the pristine stipulations, only for the developed economies to state that developing economies had entered commitments that were legally binding, and that it is incumbent upon the developing economies to complete their payments first before such matters of abrogation of policies are considered. In the fifth Ministerial which was convened in Singapore, 2003, the LDCs were being prevailed upon to postpone the issues for the new agreements but at the same time, the LDCs were still subject to the many concessions on their side. This does not only betray the lopsidedness of the WTO, but also acts as a pointer to the fact that the developing economies were going to continue being subjected to double payments (Twiggz, 1989 pp. 80). Hitherto, the developed countries had not accrued any anticipated gain from the textile or agricultural concessions. Developing countries are, concerning the issue being told that their proposals that they be given access to the Northern markets, will only, as a pay package deal, be considered in the post DOHA meeting schedule. However, this was to be on condition that they conform with new WTO issues. It is a fact that the new agreements may not usher in gains since the WTO lacks reciprocity, as is being seen in the international trade imbalance. This is also intimating the fact that even in the face of new agreements, developing countries will still be poised to be shortchanged. Furthermore, there is no clear pointer to the fact that there will be the WTO systems and policy re- evaluation or balancing. Neither is the access to the Northern market by the developed countries, nor the abrogation of these policies going to take place so easily (Wu, 2003 pp. 120). Many developing countries also find themselves receiving difficulties in the form of plummeted prices of commodities and the incapacitation on the side of the developing countries to diversify or to adjust upwards, their exports, due to the limitations on the side of the supplies and the accessibility of the market. This problem also arises out of the imbalances within the trading system of the WTO (Wong, 2002 pp. 75). Even the process by which consensus is reached in the WTO is wanting. The will of the developed countries always seem to inundate that of their counterparts in the developing countries. While it is true that the majority in the WTO comprise the developing economies, yet their unified voices cannot secure their interests against their developed counterparts. When the LDCs presented their objections to the WTO, the developed economies maintained that there was no apparent need for WTO systems and rules being rebalanced. The developed economies being the minority, yet could still prevail upon the WTO panel to have it that the recommendations by the LDCs be reviewed in peace meals. This is the reason why even after several years before and after the DOHA, no re- balancing or review of these inequalities have been carried out. On the contrary, appeals by the developing economies that there be the reviewing of the problems before the inception of negotiations on new areas were drastically scuttled (Vohra, 2000 pp. 19). Upon these development, the developed countries also arose to exert pressure on the WTO to lengthen its mandate to make rules so as to integrate the new areas that were being opposed by the LDCs, an action which the developing economies countered together with other groupings from other regional blocks (Benson, 1996 pp. 102). Apart from stating their case that they were not set to have new negotiations and/ or to adhere to the subsequent rules, the underdogs stated it clearly that they were not in full knowledge of what the newly proposed issues could portend, in terms of obligations. In addition to the above reasons, the developed economies maintained that the newly proposed agreements would add to their already inundating burdens, more obligations which would continue to further derail their development progress. As a result, the LDCs maintained that these newly proposed agreements be still considered for discussions but without being given first hand priority (Burke, 1999 pp. 33) . However, spates of unusual and enigmatic methodologies in WTO decision making, made it possible for the views of the developing countries not to be considered in Geneva DOHA Ministerial Declaration. This state of affairs elicited disgruntlement from the developing countries' side since they saw in this, nontransparent and unrepresentative draftings. The LDCs posited that a draft elaborating the differences between the two sides be availed in lieu of the one sided draft which tended to carry some elements of deception that it was drafted on a consensus. Strangely enough, once again, these proposals were disregarded and the document that favoured the new issues was adapted as the premise of the negotiations. This gave the developed economies an upper hand. At Doha, in the Green Room meeting, only very few countries were allowed in, to act as the representatives of those left out. The process turned out to be unrepresentative, nontransparent, and not the true representation of their views. Objections arose at the last session at DOHA when the chairperson at the meeting declared that a consensus touching on modalities and the newly proposed agreements was a prerequisite for the negotiations to begin in the next sitting (Chan and Sherman, 2000 pp. 54). The prospects of the post DOHA constructions and how they are likely to affect the LDCs. Experts posit that the talk is to touch on nineteen areas which are broad scaled, touching on politics and economy, as opposed to the Uruguay Round agenda which only touched on economics. The Post DOHA program is said to be heavy since it touches on human resources, time and technical expertise which the developing countries lack. Other issues that are likely to come up are subsidies, electronic commerce, dumping, and the new work program which at the present is said to promote the imbalance between the developed and the developing economies in the WTO. Instead of seeking to offset the inconsistency between the two spheres, the WTO has on the contrary, accorded special handling of the high areas of interests to the developed economies and neglecting the high areas of interest to the least developed economies (Shan, 2007 pp. 203). This has translated into situations whereby areas that are considered to portend deep interests are being rushed after by the developed countries while in the mean time the developing economies try to deliberately hinder these areas from being seized by the developed economies. Some of these areas of interest touch on matters such as electronic commerce, matters touching on the environment and employment (Tsuruoka, 1995 pp. 89). More problems are bound to arise since, whereas the the developing countries consider the implementation issues such as the provisions of the balance of payments, textile and agriculture, these matters have not been slotted anywhere in the work programmes main text book. On the other hand, matters that are considered more important by the developed countries compared to the developing counterparts, – matters such as science, technology, and finance are already in the main text book of the main program. Matters such as special and designated treatment are also considered important by the developing countries since this party wants to tackle the issue in the next DOHA ministerial, to instill precision, effectiveness and efficiency. In the main text book of the work program, this matter has not been featured anywhere, meaning that the developing countries will in the meantime continue to be subjected to the whims of those with the upper hand in the WTO. This system of special and designated provision plummet the substantive extent of the obligations that are to be presided over by the developing economies. It is thus very clear that even the work programs provision, or its running is lopsided and is therefore of no benefit at all to the developing economies. Instead, it is a stepping stone to the developed countries for their beneficence, yet, these countries give nothing to the developing countries (Schuller, 2002 pp. 144). This happens in the face of total contravention to the GATT/ and the WTO Reciprocal Principle since the process of negotiations amongst all members of the WTO must be guided by the chief principle of reciprocity. The concept of reciprocity according to experts should not be pegged on particular commitments in the agreements, but should also be based upon the designation of items for close attention . Albeit, it must be noted that it is quite paradoxical that the WTO new face started with a promotion of an imbalance. Interestingly enough, this same work program has been at times referred to alternatively as the development plan. It is commonsense that if the development plan itself is faulty, and has also been totally fixed by the top developed countries to suit their own economic interests, given the fact that nothing has been reflected in it to give priority to the developing countries, then the world should anticipate nothing else but the widening of the gulf between the rich countries and the poor countries ( Chan, 2002 pp. 002). Not only this, but if the situation is not turned around (for which there is a very slim chance), then capital is likely to continue flowing from the developing countries into the metropoles, making the metropoles richer day by day, while leaving the poor more emaciated upon every actualisation of an international business deal. As touching on the imp lementation issues, the decisions by Doha has not been very satiating. For instance, it is now a WTO policy that agreements and countervailing policies touching on subsidies in the least developing countries with a Gross National Production (GNP) less than 1,000 US dollar per annum, keep on being included in the sanitary and phytosanitary agreement measures list. It is only upon exceeding this line for three consecutive years that a country will be expunged from this list. On any country's GDP falling below this mark, the country will automatically be re- included in this list (Chan- Gonzaga, 2001 pp. 21). This portends more problems to the Developing economies since they are the ones who are highly susceptible to fall into these traps, given their small scale economies and hence, low GDP. Although there have been proposals by developing economies that these systems that cause imbalances and give rise to problems be revoked, yet as far as touching on these substantive matters, there has been hardly development made on the issue. It is on this premise that many developing economies will be given no priority in the oncoming post DOHA meetings, since these countries will be falling within this rubric of countries that fall below the mark of 1,000 US dollars per annum. Much to the chagrin of these developing nations, the matters already designated for negotiations (the Singapore issues) are not only very sensitive, but are also posing higher potential of reaching the negotiation status. This makes it harder for the rest of the developing countries, should there be need to reach consensus through a plebiscite, which is usually a game of numbers (Das, 1999 pp. 120). Following the stipulations from the Uruguay Round, part of the oncoming designated agenda for the WTO will touch on the negotiation on agriculture. The previous DOHA declaration spells out that in the agricultural negotiations, the principal focus will be working out towards total excision of the export subsidies. This will also include the working towards making governments desist from issuing local support offered to the farmer and the trader, since this local support, they say, distorts international trade. Mostly, this will demand that developed countries be prevailed upon to to revoke the issuance of subsidies (Elchelberger and Allen, 2000 pp. 55). Experts point out that the major developed countries can use these terms to point out that the measures of the domestic support that were included in Annex 2 are not to be subjected to reduction talks. This will lead to the major developed nations being exempt from the reduction injunctions. This will be catastrophic to the farmers and traders in the developing economies since they will not be liable to receiving subsidies while their counterparts in the developed economies will be receiving the subsidies. This brings about unequal competition in the international market yet at the same time, it poses high protectionism in the developed countries. This is an outright application of double standards. The oncoming negotiations will also include the part of services as one of the set- in agenda. This will follow in the wake of the realisation of the fact that the WTO branch, the General Trade on Services, the GATS, is also imbalanced. The developed economies poses far much greater power in the services sector, while the developing countries on the other hand, are very feeble in this sense. In addition to this, they are faced with limitations in supply. This leaves the developing economies with the incapacity to fairly compete with the developed countries. General impact of the WTO stipulations on the LDCs Having looked at that pitfalls of WTO and its bodies (the DOHA and the TRIPS), it is now incumbent that the consequences of these pitfalls on developing economies be looked at. It is also important to note that some of these implications have already been dealt with. The WTO deals with other nations through the two Bretton Woods institutions, the World Bank and the International Monetary Fund. It is these two Bretton Woods institutions that some times make sure that the policies carried out in the WTO to promote the international financial transactions are implemented or carried out by the developing countries. It is to this effect that these institutions are known to carry out draconian measures on developing countries to ensure that these countries ratify the implementations. For instance, the 1990s saw most African countries and other developing countries being denied foreign aid because they were still resisting the implementation of the Structural Adjustment Programs. Apart from the fact that this measure stagnated the development process and the financial growth rate, most countries were left paralysed, not being even able to support even the running of the daily domestic economic activities (Guo, 2002 pp. 100). These Structural adjustment programs were in themselves not suitable to the developing economies' prospects and programs ( it must be remembered that the Structural Adjustment Programs were the initiatives of the WTO which then was out to bolster international trade). To be more precise, the Structural Adjustment Programs had one of its guidelines being cost sharing. Herein, developing countries were to reduce their debt- to- revenue ratio by accepting this methodology of cost sharing. This policy was being heralded by the developed economies and the two Bretton Woods Institutions as the panacea that was to extirpate the widespread cases of over reliance on foreign aid (Lewis 2000, pp. 208) In the first case, African countries and their developing counterparts were told that they were spending too much on their educational programmes. To turn around the situation, these countries were supposed to withdraw permanently, the custom of issuing allowances to students. In addition to this, access to educational loans was to be plummeted, meaning that only students with high outstanding performance were to access these loans. The governments in the developing countries, and especially Africa, were to invent ways of making money from the educational sector, and for this, the Module Two Programs emerged. These Module Two Programmes, otherwise known as Parallel Programmes run autonomously from the government funded, or subsidised conventional university programs (Hu, 2001 pp. 255). These measures on the educational programs have lead to massive cases in the developing economies not being able to expand their educational programmes, to match the rising educational demand that stems from the growing population. As a result, many students who merit going to the university miss securing admission. In addition to this, the Parallel programmes are too expensive for the ordinary citizens in the developing countries to afford. In a nutshell, this measure of cost sharing in the educational sector only succeeded in making education in the developing countries inaccessible, and thus making these countries susceptible to massive cases of brain drain. For the first time, in the 1994, four years after the inception of the Structural Adjustment Programmes, there were cases of university students being dismissed from universities due to fee arrears in the eastern Africa region. At the same time, those students with good grades and a fair financial pool who fail to make it to the government subsidised programmes opt for oversees studies in the developed countries. Upon completion, these students prefer to work in these developing countries. This massive cases of transnational exodus for greener pastures has left the developing countries more and more subjected to brain drain and lack of skilled labour (Kang, and Feng, 2002 pp. 107). Still on the concept of cost sharing, the governments in the developing countries were prevailed upon by the two Bretton Woods Institutions to reduce their expenditures by carrying out a massive exercise of downsizing the civil service so as to trim its size. These exercises were to be carried out starting from 1995- 2005 in most African economies for example. In Latin America, the measure was to be carried out in phases starting from 1992- 2002. However, contrary to what developing countries were told, the carrying out of this exercise only proved to be a Pandora box, ushering in untold catalogues of untold misery at the hands of poverty. Simply put, the myriad numbers of the retrenched civil servants found themselves subject to poverty ( Low, 1997 pp. 124). In the same spectrum, the concept of international trade which was formed by the WTO and heralded by the World Bank and the International Monetary Fund that nations cede away the production of certain products to other countries with specialisation ( both natural and human resources, together with technological endowment), does not ager well with the developing nations. Developing nations are kept from realising their dreams of indutrialisation through this concept. Moreover, the concept itself is innately twisted since a nation can be having adequate natural resources and man power, but can be a fledgeling economy that has not yet fine tuned its technological advancement with its indutrialisation programmes (Lyon, 1996 pp. 51). More importantly, the exercise translates into more problems since it leads to more cases of jobs being forfeited, especially in the developing economies, since developing economies have not yet fully been industrialised. This strain of international outsourcing coupled together with its twin, the downsizing of the civil service, has increased the level of unemployment in the developing sector. The problem proves to be hydra headed since the potential tertiary education students who miss out on learning opportunities together with the retrenched civil servants, add to the bulk of the unemployed population with no means of livelihood. It is on this backdrop that all the developing economies have national security matters making it to the top five national agenda in the annual review of national programmes (Shrybman, 2001 pp. 7). World trade, an undertaking which the WTO Is chiefly interested in, is in itself also bedeviled by many issues that touch on the entrenchment of political, cultural and economic domination of the developing countries by their global trading counterparts, the developed countries. For instance, although the developed countries form the minority in the WTO DOHA, yet their will is highly predominant over the developing countries' (Wong and Mc Ginty, 2002, pp. 40). In addition to this, the same institutions that are used to channel foreign funds to the developing economies, the World Bank (WB) and the International Monetary Funds (IMF), belong to the developed economies. In addition to being the conduit through which foreign fundings reach other countries, these two Bretton Woods Institutions are supposed to offer advisory services, and at the same time, carry out investigative and monitoring activities on the developing economies' progress (Mah, 1998 pp. 120). In the course of the monitoring progress, the developing economies are supposed to submit their statements of accounts to either the WB or the IMF. This exposes easily, the developing countries to political manipulation by the developed countries, especially those in the west (Markel, 2000 pp. 43). It is also through the WTO's international outsourcing that different multinational corporations have been able to make incursions into the developing nations territories to indulge in the provision of goods and services in the developing countries. Some of these companies include the shipping company, Maersk, the petroleum companies such as the British owned, British Petroleum (BP) and the Shell, and the American and British owned Kenol Kobil (Lauffs and Singh, 2000 pp. 173). Any country that wants to take part in the trade that uses the sea routes in the eastern African region must register with the Italian shipping and handling company, Maersk. This in itself amounts to economic domination since these countries are accorded a laissez faire condition, devoid of domestic competition. In the same vein, the companies that come from the developing countries are not accorded by the WTO and the international trade counterparts any chance to trade in the developed countries' backyard ( Lewis and Rhodes, 2002 pp. 88). It is a well known fact that the process of international trade relations is mostly hinged upon the concept of instantaneous exchange of information in a trans border sense. Because this process is aided by the existence of technological advancement, the previous WTO DOHA ministerials and the TRIPS meetings have been characterised by the prevailing upon the developing countries to hasten the process of technology transfer and installation (Li, 2002 pp. 187). This was in accordance with the aim to have free and efficient flow of information in an interstate manner that could promote trade. Although this measure being considered by the TRIPS under the aegis of the WTO is not geared towards any harm, yet the WTO has not yet looked at the full repercussion of this measure. For instance, it is on this backdrop that developing nations have fell for serious cases of cultural domination. Since the developed countries exceed the the LDCs in commercial and technological knowledge and skills, most of the trans border exchange of information flow from the developed countries to the LDCs. However, with this huge volume of needed information, also comes, information that always insinuate the socio- cultural traits of the developed countries as being superior to the LDCs'. At the same time, the Socio- cultural practices in the developed economies are insidiously permeated into the social fabric of the developing economies (Lewis, 2002 pp. 62). It is on the above premise that small factions have come up to resist these spates of developments by using terrorist attacks. While these attacks are always aimed at the major developed economies, yet to instill pressure on the developed nations, these quasi religious military ragtags also aim at the trading allies of the major developed countries who are normally, the LDCs. It is because of these state of affairs that there were twin bombings in the two most lucrative capitals in the eastern African region in August 1998 by the Al Qaeda forces. Similar cases are also widely common in the world of the developing countries (Mukherjee, 2000 pp. 172). Conclusion. Therefore, it can be seen clearly that the LDCs in the international trade through their relations with the developed countries, courtesy of the WTO, has elicited more pain than gain. Nevertheless, all is not lost for the LDCs, since the Doha declaration posits that it, as an organisation, has an aim of making the development of the LDCs actualise. To this end, the development needs of the LDCs such as food security and health will continue to remain core issues that will control the implementation of other policies. The LDCs should seize this provision to illustrate that their indutrialisation and development will not come without food security, and food security will not be realised by their economies since the mainstay of their food source remains, small scale farming. These small scale farmers being economically challenged, deeply need government subsidies and domestic support. In nearly the same manner, the LDC factions within the WTO such as the the Group 15 that is made up of the heads of the governments should continue working towards collaborations among the LDCs in calling for new global approaches, as it was agreed upon by the same in the 11th Summit that was held in Jakarta, Indonesia.

Dragon Fruit Farm And Manufacturing Essays

Dragon Fruit Farm And Manufacturing Essays Dragon Fruit Farm And Manufacturing Paper Dragon Fruit Farm And Manufacturing Paper Dragon fruit farm and manufacturing of dragon fruit wine Dragon fruit is also known as UAPITA, is a superegos as it is whole plant foods that has numerous health benefits, and include a whole array of photosynthesis, including vitamins, minerals, fiber and antioxidants. The local demand of this superfluity is getting higher, which is 45%, ranked as the third place, based on the Fruits Survey Findings 2013. Dragon fruit has been used as an ingredient for flavorings, cocktails, as well as wine. The idea is to start a dragon fruit farm in Malaysia and manufacture various ranges of products from the dragon fruit, major selling point is dragon fruit wine. We open the door to the public for visit our farm and the manufacturing process. As of today, there is only one dragon fruit wine manufacturer based in Gluing, Juror. We plan to be the largest manufacturer and exporter of the dragon rut wine in Malaysia. We focus on the growth and development of the entire farm to ensure the premium quality of our dragon fruit wine. This business starts with planting, fertilizing, care and maintenance as well as pest control. The dragon fruit takes 3 to 4 months to harvest. The dragon fruit will be used to produce wine and thus sell at the souvenirs shop in the farm. We also sell the wine to retail stores to reach larger share of market. Furthermore, we export the wine to neighboring entries such as Singapore. Increasing consumer awareness of nutrition value has created the demand for functional and healthy drinks. As the wine Improves blood circulation, when it combines with dragon fruit which has been proven of various health benefits, consumer can enhance their health while enjoying the wine. Furthermore, the dragon fruit has no documented side effects. It Is safe for consumption even by pregnant and breast feeding mothers.

RELATIONSHIP OF VALUE OF HOME PRICE OVER A PERIOD OF TIME COURSEWORK

RELATIONSHIP OF VALUE OF HOME PRICE OVER A PERIOD OF TIME COURSEWORK RELATIONSHIP OF VALUE OF HOME PRICE OVER A PERIOD OF TIME COURSEWORK: When one may be considering to, buy or purchase a home, he or, she may be concerned or interested in knowing whether home prices may be poised to fall or rise. We may see that no one may want to purchase or buy a home which later might plummet in value. This may lead one to insist on buying a house or a home before prices may go upward. It may not be easy to predict what might happen with real estate prices in a city, country or state over a period of time. Therefore, from this one may come to the conclusion that the vitality of an area and economic health may drive the prices and demand for homes in that area. Also, when there may be an increase in jobs, which may pay well, this may in the end increase the demand for housing thus; an increase in price. When one may be deciding on whether to buy a home or not, he or she may have to consider some of the following how long they might be in that particular area for instance a period of five to ten years or more. Another factor to consider may be whether the current home prices in one’s local area may offer good value. Also, other factors may include the state of the job market, the number of home listings that may be for sale in the area and the level of real estate prices as compared to rent. This may help one to know whether the current home prices may be relatively high compared to the rental cost and he or, she may be able to make a choice on whether to rent or purchase a home. In addition to this, buying a home may be a long-term financial commitment whereby, one may be required to take a 15-30 years mortgage so as they may finance the purchase depending on their income. Normal value may be defined as the price that may be changed by a firm in its home market value. Trade m ay not be considered ordinary over an extended period of time (Hoekman, Mattoo, and English, 200-203). Data collection may be relatively straight forward and may rely on secondary information. Data collection may be a critical step in problem solving whereby, without good data one may be in the end guessing solutions to problems. The gathering and collecting of data may help in some of the following ways data may help one to clarify a problem or to know what might be happening in a situation, it may help one to separate what they may think to what might actually happen, it may help one to understand how, what they might measure might relate to the problem they might want to solve or, come up with solutions and it may provide a baseline on how to measure improvement from a previous perspective to a new one. Data collection or gathering may be done in some of the following ways these may be questionnaires, through observation, interviews and reading from other primary sources. One may collect data after identifying a problem and may want to understand more about it and find or come up w ith solutions to it (Joiner associates, 4-7). To help in better understanding of the relationship of home price value over a period of time, the following data may have been collected over a ten year period from 2000 to 2010. In the year 2000 the price of purchasing or buying a home may have ranged between 30000 and 40000.Over the years, depending on some of the following factors economic influences, personal influences, neighborhood influences and government set policies, the prices may have risen, stayed stagnant or dropped. Scatter plots may be similar to line plots but, in a scatter plot one may not connect or join the points. One may be able to display the points without any interpolation or they may add a regression line that might show the relationship between two columns. One may produce a scatter plot with a regression line by may be using regression analysis. A scatter plot may be said to be a graph whereby, each of the plotted point may represent an observed pair of values for the independent and dependent variables. The value of the independent variable x, which in this case may be the years, may be plotted with respect to the horizontal axis. The value of the dependent variable y, which in this case may be the amount, may be plotted with respect to the vertical axis. The form of relationship that may be represented by the scatter plot may be curvilinear rather than linear. Based on the data that may be collected above, one may come up with a scatter plot as shown in the figure 1.1 below. The purpose or use of the least squares analysis that may be how the regression equation may be used may influence or have an impact on the manner in which the model may be constructed. The potential uses of the regression equation may include some of the following providing a good description of the behavior of the response variable, prediction of future responses and estimation, estimation of mean responses, extrapolation or, prediction of responses that may be outside the range of the data, estimation of parameters, control of the process by varying levels of input and developing realistic models of the process. Regression equations with fewer variables may have the appeal of simplicity. In addition to this, it may also have an economic advantage in terms of may be obtaining the necessary information to the use of the equations. Also, there may be a theoretical advantage of eliminating irrelevant variables and, even variables that may contain predictive information about the response variable. Least square regression results may reflect the correlation structure of the data that may be analyzed. The term linear may indicate that the regression equation may be a linear equation. A linear equation may describe how independent variables may combine to define the single dependent variable. When the regression equation may have two independent variables, it may define a plane. Linear regression may be a technique that may use data to produce an equation for a straight line (Gravetter and Wallnau, 570-573). Using the data that may be collected above, one may come up with the regression equation that y= a+bx, whereby y may be the dependant variable, b the slope of the gradient and x the independent variable. The analysis of variance methodology may be concerned with the investigation of factors that may contribute significant effects through suitable choice of experiments. It may be a technique through which variations associated with different factors or defined sources may be estimated or isolated. The procedure may involve the division of the total observed variation in the data into individual components attributable to various factors and, those because of random or, chance fluctuation and performing tests of significance to determine which factors may influence the experiment (Hardeo and Ageel, 1-3). The best way that may be used to truly represent ones set of data by using the regression equation, may be through the determination of the correlation coefficient as compared to other methods. The correlation coefficient may be represented by the letter r. It may measure the direction and strength of a linear relationship between two variables. The formulae of the correlation coefficient may be given as r= n∑xy-(∑x) (∑y) divide by √x (∑x2)-(∑x) 2√y (∑y2)-(∑y) 2. From this, after computing one may either get a positive 1 or a negative 1. The positive value may indicate a relationship between the y and x variables which may show that as the values of x increase so do the values of y. In the case whereby, one may get a negative value, it may indicate a relationship between x and y in the sense that when x may increase, y may decrease. In addition to this a value near to zero may mean that there might be a random, non-linear relationsh ip between the two variables. A perfect correlation of a  ± 1 may occur only when the data points may all lie exactly on a straight line. A correlation that may be greater than 0.8 may be said to be strong correlation whereas, a correlation that might be less than 0.5 may be said to be a weak correlation. Conclusion In conclusion I believe that when one might collect or gather data from different sources, he or, she might be able to get ways or solution of dealing with problems that may be at hand. The regression equation, the analysis of variance and the correlation coefficient may help one to determine the relationship of two variables.

Personal and Personally

Personal and Personally Personal and Personally Personal and Personally By Maeve Maddox Among the most popular words in common discourse these days are personal and personally. A web search for personal brings up more than 900 million hits. Overused crazy, with 274 million, doesn’t come close. Bloggers and commenters use personal and personally with abandon: In my personal opinion, the reading comprehension section is the most difficult to study for and to succeed in. I personally don’t know why she went out with him in the first place. I personally find myself to be quite hilarious. This is just my own personal opinion so I am sorry if I offended you. Various businesses offer customers â€Å"personal diets,† â€Å"personal checks,† and â€Å"personal financial plans.† Experts of this and that encourage people to develop â€Å"personal strengths† and â€Å"personal styles.† So, when are the words personal and personally called for, and when are they redundant or incorrect? 1. Personally is used correctly when a person does something that ordinarily would be done by a minion: Eric Holder Personally Signed warrant to search James Rosen’s emails. Danny Zarka is first in line to collect his PS3 in Sydney, which was handed to him personally by Sonys local managing director. 2. Personally is redundant when used to modify an action that requires the presence of the person doing it: My son shook hands personally with Tony Danza. (The speaker’s son had to be present to shake hands.) 3. The expressions â€Å"my personal opinion† and â€Å"I personally think† are not only redundant, they weaken whatever statement they relate to and do nothing to mitigate the person’s responsibility for the opinion. Note: The only time â€Å"I personally† makes sense is when the speaker has acted in contradiction of his own views. For example, â€Å"I voted to permit drilling, but I personally believe that fracking causes dangerous earth disturbances.† 4. The phrase â€Å"my own personal opinion† piles redundancy upon redundancy. The adjective personal means â€Å"individual, private, one’s own.† The adjective own means â€Å"possessed or owned by the person or thing indicated by the preceding noun, pronoun, or possessive adjective.† It is sufficient to say â€Å"in my opinion.† 5. Personal is sometimes used where the word personalized would be more appropriate. A â€Å"personal trainer† makes sense. In the context of â€Å"personal trainer,† â€Å"personal assistant,† or â€Å"personal maid,† the personal designates an employee attached to someone in a close or exclusive subordinate capacity. In the case of â€Å"personal diets,† â€Å"personal checks,† and â€Å"personal financial plans,† however, the sense is that the diets, checks, and financial plans will be designed to meet individual requirements, hence personalized: â€Å"Identifiable as belonging to a particular person or organization, especially by being marked with a name or set of initials. Also: designed or produced to meet individual requirements; customized. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Expressions category, check our popular posts, or choose a related post below:36 Adjectives Describing LightUsing the Active Voice to Strengthen Your WritingLetter Writing 101

Final project Essay Example | Topics and Well Written Essays - 1250 words - 3

Final project - Essay Example The document body is written in Times New Romans and font size 12. Also paragraphs are written  ½Ã¢â‚¬â„¢Ã¢â‚¬â„¢ from the margin. Canada Health Info way. Pan-Canadian Drug Messaging Standard (CeRx and MR2009). Available via: https://www.infoway-inforoute.ca/index.php/programs-services/standards-collaborative/pan-canadian-standards/drug-standard Information and Privacy Commissioner of Ontario. Health-Care Requirements for Strong Encryption, July 16, 2010. Available at http://www.ipc.on.ca/English/Resources/Educational-Material/Educational-Material-Summary/?id=969 Practice management system (PMS) is a member of the wider family of medical practice management software packages which are developed to aid in the management operations in the health sector. This software is capable of keeping records of patients treated in the hospital, monitoring the transactions made in the procurement department, monitoring the monetary activities of the financial department and management of the public relation activities. Practice management System (PMS) is integrated with an electronic record management system and an electronic database to organize the data and this completes the loop of customer care within the health care system. The practice management system (PMS) is composed of three main subcomponents which are a central database, central server and departmental interfaces. The central database holds all the records from all departments. This database is linked to the various departments via the central server. The server stores all the files of the software and links the database to each department. This software requirement document for Practice management system (PMS) will be submitted alongside a user guide manual, Installation guide, and user license and warranty documentation. Online user help links will also be availed with this report. The financial interface, procurement interfaces,

Documentary Video Analysis review Movie Example | Topics and Well Written Essays - 1500 words

Documentary Video Analysis - Movie Review Example The time was one of increased curiosity about China in the wider world, and this documentary was no doubt conceived as a way of informing western audiences about the background to the unfolding protests in China. The main message of the film appears to be a to give a linear narrative starting with the end of the old feudal system and the beginning of a new struggle for control in China in the year 1911. The neck and neck battle between Nationalists and Communists is shown, with some quite graphic old black and white moving pictures of what life, and in some cases death, was like for many people. Very early on there is an indication of the ultimate goal of the documentary, which seems to be to explain to the viewer how China â€Å"became the largest communist state on earth.† The dramatic way this is sad, and the deep, male American narrative voice, make this sound like something dramatic, and at the same time somewhat frightening. In fact this pro-American tone is carried on t hroughout the whole documentary and constitutes something of a bias. All of the English language voices which are used to translate the passages in Chinese are very American, and it is an interesting choice on the part of the director to use this kind of speaker and not seek out speakers with more international or Asian sounding voices. The film is very effective at conveying the struggle between Chiang Kai-shek and Mao Tse Dong for the heart of the Chinese people. The trouble for the Western viewer is, however, that there does not seem to be much difference between the nationalist and the communist camps. Both go about their business with quite extreme brutality, making this quite a harrowing film to watch in places. Executions, piles of corpses in the streets, and tales of vicious torture bring home the atrocities carried out by both sides, and the human cost to the ordinary people who made up both the armies and the victims of pillaging across a landscape that is already dreadful ly poor. The film would have benefited from pause from visual narrative, in order to explain some of the ideological differences between the two. Mao is shown writing out some of his greatest works, for example, but there is no indication what it was he was writing about. The analysis of events was not at all sophisticated, and in fact some of the graphics were beyond basic. For a production in the late 1980s, it shows remarkably little sophistication in the maps and visual effects that it uses. Arrows and flags denote troop movements and foreign country involvement, but it is all done on a scale that makes china look like a tiny marginal state. There is no impression of the vastness of the territory, or the great differences in terrain and culture that existed across this whole nation. The best features of the film were a) its use of authentic old silent films, and b) its interviews with eye-witnesses who knew some of the leading figures in China in this period. The son of Chiang K ai-shek is interviewed, for example, presenting a disconcertingly western appearance in his shirt and tie, along with many soldiers and a few women who were involved in the Long March or in some of the Communist or Nationalist youth movements. Several of these interviewees give remarkable testimony to the dangers that they themselves faced, and several pronounce

Arthur Miller Research Paper Example | Topics and Well Written Essays - 1500 words

Arthur Miller - Research Paper Example Miller's first play to make it to Broadway, The Man Who Had All the Luck (1944), was a dismal failure, closing after only four performances. This early setback almost discouraged Miller from writing completely, but he gave himself one more try. Three years later,  All My Sons  won the New York Drama Critics' Circle Award as the best play of 1947, launching Miller into theatrical stardom. All My Sons, a drama about a manufacturer of faulty war materials, was strongly influenced by the naturalist drama of Henrik Ibsen. Along with  Death of a Salesman  (his most enduring success), All My Sons and The Man Who Had All the Luck form a thematic trilogy of plays about love triangles involving fathers and sons. The drama of the family is at the core of all of Miller's major plays, but nowhere is it more prominent than in the realism of All My Sons and the impressionism of Death of a Salesman, a play which secured Miller’s reputation as one of the nation’s foremost playwr ights. Also in 1956, Miller married actress Marilyn Monroe. The two divorced in 1961, one year before her death. That year Monroe appeared in her last film, The Misfits, which is based on an original screenplay by Miller. After divorcing Monroe, Miller wed Ingeborg Morath, to whom he remained married until his death in 2005. The pair had a son and a daughter. Miller also wrote the plays A Memory of Two Mondays and the short A View from the Bridge, which were both staged in 1955. His other works include After the Fall (1964), a thinly veiled account of his marriage to Monroe, as well as The Price (1967), The Archbishop's Ceiling (1977), and  The American  Clock (1980). His most recent works include the plays The Ride Down Mt. Morgan (1991), The Last Yankee (1993), and Broken Glass (1993), which won the Olivier Award for Best Play. Miller also wrote the plays A Memory of Two Mondays and the short A View from the Bridge, which were both staged in 1955. His other works include After the Fall (1964), a thinly veiled account of his marriage to Monroe, as well as The Price (1967), The Archbishop's Ceiling (1977), and  The American  Clock (1980). His most recent works include the plays The Ride Down Mt. Morgan (1991), The Last Yankee (1993), and Broken Glass (1993), which won the Olivier Award for Best Play. Although Miller did not write frequently for film, he did pen an adaptation for the 1996 film version of The Crucible starring Daniel Day-Lewis and Winona Ryder, which garnered him an Academy Award nomination. Miller's daughter Rebecca married Day-Lewis in 1996. With  Tennessee Williams, Miller was one of the best-known American playwrights after WW II. Several of his works were filmed by such director as John Huston, Sidney Lumet and Karel Reiz. Arthur Miller was awarded the Pulitzer Prize in 1949 for  Death of a Salesman.  He has come to be considered one of the greatest dramatists in the history of the American Theatre, and his plays, a fusion of naturalistic and expressionistic techniques, continue to be widely produced. Arthur Miller's  Death of a Salesman  stems from both Arthur Miller's personal experiences and the theatrical traditions in which the playwright was schooled. Miller is in some way accusing a culture that encourages "wrong" values and campaigning against an uncharitable social order that deprives honest workers of constructive labor, then discards those who are no longer useful. The play recalls the

Green washing - distinguish reality from fiction. When green claims Essay

Green washing - distinguish reality from fiction. When green claims are ungustified - Essay Example Firms Name their products and use labels to show their origination or association from a natural resource. However, companies damage climate, land, water and other natural irreplaceable resources in the process of gaining material benefit and shielding it with the green sheen. Green washing is also used in political circles to gain material benefits and earn support in matters, which are otherwise debatable (Foley et al 337) Companies proclaim the environmental and user care approach, which one they prioritize? The benefit of environment (being green), consumer or their own? Their actions lead to a concrete answer, definitely only their own. Firms use green washing business tactic to avoid negative publicity on being ignorant in the matters of health and safety. Typically, companies avoid relating to the news of pollution contributor, toxic agents used in products or reproduced as waste, fallacy of consumer and employee rights, large amount of usage of natural resources in the production process, recycling and lack of efficiency of their products. Using language which denotes association to nature and develops a positive perception, therefore, companies use organic, bio, green and natural terms in naming their products only to increase sale. A recent survey shows the efficiency of green washing in making a firm’s reputation superior; regardless of their poor contribution towards environment safet y (Cho et al 68). Companies print labels which denote their association with environmental safety campaigns and show the respect for life on Earth. More than 300 labels represent the caring approach of the firm, that has adapted the environmental changes required towards ecological and consumer benefit. But not all the labels printed on the products are authorized or need a license to be printed. Thus, the absence of standards of sustainability has contributed in the duplicity of the firms. These

How is sexual identity explored in Twefth Night Essay

How is sexual identity explored in Twefth Night - Essay Example espeare not only has exhibited equal mastery in his treatment of both tragedy and comedy but also he has exposed the true facts of life through his respective treatment of both genres of Tragedy and Comedy. Due to the cultural evolution during the time of Renaissance, people’s understanding of the society as well as relationship between genders received a different angle of interpretation. Shakespearean dramas, sonnets and Metaphysical poetry are best evidences that reflect such realization of people. This aspect is quite clear among Shakespeare’s sonnet composition, where he has provided a great deal of emphasis over friendship between two males. It is through his verse that the poet has attempted to preserve the physical beauty of his male friend. Sonnet no. 18-126 are excellent examples of such attempt from the poet and in the later sonnets (127-152) Shakespeare has attempted to describe the beauty of a dark lady and the poet has also provided highest importance to m emorize such beauty through his verse. Thus, it is clear from Shakespeare’s treatment of sexuality that love and appreciative mentality of beauty are such virtues that are never dependent over the any kind of gender biasness or sexual identity. His realization has also been reflected in his comedies of which As You Like It and Twelfth Night are classic examples. Unexplored sexual identity, in both these dramas, has played very important role in orienting the action, theme as well as pace but at the same time both the dramas have clearly expressed the fact that love does not depend over sexual identity. It is the most important of all humane virtues and a person, who has fallen in love with his/her partner, does not change the expression of love according to his/her sexual identity. Themes of deception and disguise have occupied a special place among the major Shakespearean comedies, such as Taming of the Shrew, As You like It or Twelfth Night. Looking at the renaissance society, a critical

Project Management Essay Example | Topics and Well Written Essays - 2500 words - 9

Project Management - Essay Example There exists various ways in which the projects of PFI offer a better time value of money than the original traditional option of purchasing the asset and taking the entire responsibility of maintaining the asset. The operator of the private sector takes the fundamental risks which are involved in designing, operating and financing the asset hence the additional costs and damages that may be incurred thus the local authority is less likely to account for these costs. The local authority indirectly finances the depreciation costs of the asset thus the contractor has the capability of repairing and maintaining the asset in a good condition which is a major advantage over the traditional methods of procurement for it increases the efficiency and performance of the local authority (Hill, 88-126). Since the introduction of the PFIs in the mid-1990s as a tool of funding the private sector it has been very successful and it has most commonly used method to fund health and transportation services. The fundamental principle underlying the operation of the PFIs is the fact that risks and responsibilities that are connected with running the public service are delegated to institutions where they can be well managed. For instance procuring a new building for running a school using the PFI is very different from the traditional procurement method where since the Local Authority enters into an agreement and pays for the accommodation in the school building for a period of time. With reference to the traditional methods, the Local Authority uses funds that have been approved and provided by the central government but the building is designed by architects from the Local Authority however the private sector is limited to the bidding of the contract. The procurement process of the PFI is basically a negotiated process (Allen, 12-62). One of the major

Green washing - distinguish reality from fiction. When green claims Essay

Green washing - distinguish reality from fiction. When green claims are ungustified - Essay Example Firms Name their products and use labels to show their origination or association from a natural resource. However, companies damage climate, land, water and other natural irreplaceable resources in the process of gaining material benefit and shielding it with the green sheen. Green washing is also used in political circles to gain material benefits and earn support in matters, which are otherwise debatable (Foley et al 337) Companies proclaim the environmental and user care approach, which one they prioritize? The benefit of environment (being green), consumer or their own? Their actions lead to a concrete answer, definitely only their own. Firms use green washing business tactic to avoid negative publicity on being ignorant in the matters of health and safety. Typically, companies avoid relating to the news of pollution contributor, toxic agents used in products or reproduced as waste, fallacy of consumer and employee rights, large amount of usage of natural resources in the production process, recycling and lack of efficiency of their products. Using language which denotes association to nature and develops a positive perception, therefore, companies use organic, bio, green and natural terms in naming their products only to increase sale. A recent survey shows the efficiency of green washing in making a firm’s reputation superior; regardless of their poor contribution towards environment safet y (Cho et al 68). Companies print labels which denote their association with environmental safety campaigns and show the respect for life on Earth. More than 300 labels represent the caring approach of the firm, that has adapted the environmental changes required towards ecological and consumer benefit. But not all the labels printed on the products are authorized or need a license to be printed. Thus, the absence of standards of sustainability has contributed in the duplicity of the firms. These

Project Management Essay Example | Topics and Well Written Essays - 2500 words - 9

Project Management - Essay Example There exists various ways in which the projects of PFI offer a better time value of money than the original traditional option of purchasing the asset and taking the entire responsibility of maintaining the asset. The operator of the private sector takes the fundamental risks which are involved in designing, operating and financing the asset hence the additional costs and damages that may be incurred thus the local authority is less likely to account for these costs. The local authority indirectly finances the depreciation costs of the asset thus the contractor has the capability of repairing and maintaining the asset in a good condition which is a major advantage over the traditional methods of procurement for it increases the efficiency and performance of the local authority (Hill, 88-126). Since the introduction of the PFIs in the mid-1990s as a tool of funding the private sector it has been very successful and it has most commonly used method to fund health and transportation services. The fundamental principle underlying the operation of the PFIs is the fact that risks and responsibilities that are connected with running the public service are delegated to institutions where they can be well managed. For instance procuring a new building for running a school using the PFI is very different from the traditional procurement method where since the Local Authority enters into an agreement and pays for the accommodation in the school building for a period of time. With reference to the traditional methods, the Local Authority uses funds that have been approved and provided by the central government but the building is designed by architects from the Local Authority however the private sector is limited to the bidding of the contract. The procurement process of the PFI is basically a negotiated process (Allen, 12-62). One of the major

Palestine and Israel Essay Example for Free

Palestine and Israel Essay Before a conflict takes place, there is usually a disagreement between the concerned parties. In the case of the Israel and Palestine, aggressive dialogue has never been set to foster talk rather than war. When this is absolutely put in to practice, the result will be successful owing to the fact that three will be a less possibility of the occurrence of the war therefore saving the lives of the people that would have been lost during the war. Conflict basically entails a situation where two parties are not in agreement about an issue. In this case the parties usually engage in confrontation therefore limiting any diplomatic relations between the two sides. From the perspective of Israel, Palestinians are considered as caring out terrorist activities, therefore in order to cub such activities, they have to distort and prevent them from doing so. This forces them to deploy troops to Gaza to try and stop this kind of terrorist attacks to its citizens. This however ought not to be the case since the deployment of the troop without talk signifies that one party is not in any attempt tom embrace dialogue which would have solved the problem. Terrorism as considered by Israel is an act that leads to violence or a type of violence. It is the experience of fear or terror as the proximate intend of that brutality. .Terrorism may also be defined as the performance of acts of violence directed against a state or a group of people with the aim of intimidating them so as to achieve ones political goals. It entails making other people suffer so as to send certain messages to the relevant authorities about dissatisfactions or certain grievances. War is not justified at all in the case of the isrealites and the Palestine since they all suffer the consequences. For whichever reason a group of people or an individual decides to perform acts of terror, it just can’t be justified because there are better ways of solving disputes. For an action to be termed as justified, its end result should be good enough to justify the act. War is not because the end result is fear, frustration and terror to a certain group of people. Taking cases like the recent Israel invasion into Gaza is not justified since many innocent lives were lost and property destroyed. That is not a morally right end result since it only leads to suffering and misery to the innocent Palestinians who were caught in the commotion. This coupled with the fact that the objective is not always achieved this way, renders war inappropriate and should not be given a chance at all. War only victimizes people who are very innocent. All these victims only act as objects being used by a certain group of people to achieve their own unique absurd missions. The innocent victims who perish are used to terrify a certain group of people or governments. The ones who are sent to commit such an activity are also being used as objects by their masters to achieve their objectives. They are human beings and most often than not they end up perishing together with the innocent victims. There are better ways of settling personal differences without necessarily having to express ones frustrations through taking away innocent lives During the confrontation between the two sides, war crimes are usually committed where there is usually a breech of contract set by the international organizations about activities not to performed on the civilians,. This entails aspect that is carried upon with the main intentions of causing aggravation or harm to the immediate neighbor not necessarily for revenge purposes. When the Israelites and the Palestine engage in war, there is usually destruction of property and the loss of lives of civilians a factor that clearly results to psychological problems to the people who are caught up in the cross fire . In this case, those affected usually end up suffering and as a result the economic growth of the countries are hindered. Within the destruction of the facilities such as schools most of the youth and children end up engaging in a reengage mission and this in turn results to their influx in more terrorism attacks (Verhoeven,J eds) . Their can be understating within the two group in the event that all the previous are laid forward and analyzed critically through dialogue since by engaging in war, no sounding solution will be achieved. In the event that there is peaceful negotiation within the two groups, the society will totally benefit since there will be absence of the destruction of property and the two groups will embrace each others culture and live together in harmony . The society will also develop economically owing to the absence of sanctions that hinder a particular side from transaction and trading with the other. When things are clearly talked out between the Israelites and the Palestine it is depicted that there will be an agreement if each side decides to forget what was in the past and follow concepts that will sustain the future of the children of the two countries (Simon Schuster) . On the other hand, dialogue is the key aspect to a successful ceasefire since all the two sides will be able to come up with their proposal and at the end of the day a consensus can be attained if they are all willing to let loose what was seen as a conflicting situation. . In a normal circumstance the issue of dialogue when there is conflict always solves the problems, since human being are bound to conflict and at the same time they can reach an understanding. When the palatines and the isrealites embrace this aspect, the truth can be clearly seen therefore at the end of the day the two sides have to agree on whether to adopt the changes or not. Talking other than war on the other hand will shows the intenders of the war on the negative impact that can be produced in the event that it happens. When a person is convinced that when he or she goes to war death will be the consequence, then resulting result will be a change in that thought. â€Å"One will definitely consider his or her life other than death† (Barry). Therefore, the use of dialogue is a more concerned issue. In this scenario talking outshines the idea of war since, with appropriate dialogue between two parties at war, there will be no or a small chance of the occurrence of the war. Conclusion Talking thins out other than war is the only solution that will make it possible for most of the people who might be caught up during the commotion to be safe. In reality, the safety of and individual is very vital. talking other than war definitely is a good idea since the Palestine and the isrealites will be able to look back on how the situation has be devastated as a result of the war and in return think of building and sorting their issues without indulging in war. The impact of war carries a social problem since with total destruction of the facilities that people are able to obtain their basic commodities, lives are usually lost. In some case there is disease outbreak and food shortages therefore resulting to starvation of the affected individuals. Work cited Barry, R The Truth about Syria, Palgrave MacMillan, 2007 – Verhoeven,J eds. : Peace creation in the Israeli-Palestinian Conflict, Lynne Reinner, London and Bolder, CO, 20 Simon Schuster,. The peace within Palestine not apartheid, 2006 Israeli-Palestinian Conflict: Brief History retrieved on 23rd February from http://www. mideastweb. org/briefhistory. htm The Israeli-Palestinian Conflict in a Nutshell on 23rd February from http://www. mideastweb. org/nutshell. htm A Synopsis of the Israel/Palestine Conflict on 23rd February from http://www. ifamericansknew. org/history/

Communication Skills in Nursing

Communication Skills in Nursing Communication is a vital part of the nurses role. Theorists such as Peplau (1952), Rogers (1970) and King (1971) all emphasise therapeutic communication as a primary part of nursing and a major focus of nursing practice. Long (1992) further suggests that communication contains many components including presence, listening, perception, caring, disclosure, acceptance, empathy, authenticity and respect. Stuart and Sundeen (1991, p.127) warn that while communication can facilitate the development of a therapeutic relationship it can also create barriers between clients and colleagues. Within Healthcare, communication may be described as a transitional process that is dynamic and constantly changing (Hargie, Saunders and Dickenson, 1994, p.329). It primarily involves communication between the nurse and the patient. If the interaction is to be meaningful, information should be exchanged; this involves the nurse adopting a planned, holistic approach which eventually forms the basis of a therapeutic relationship. Fielding and Llewelyn (1987) contend that poor communication is the primary cause of complaints by patients. This is supported by Young (1995) who reports that one third of complaints to the Health Service Commissioner were related to communication with nursing staff. Studies by Boore (1979) and Devine and Cook (1983) demonstrate that good communication actually assisted the rate of patient recovery thus reducing hospital admission times. This suggests that good communication skills are cost effective. In this assignment, I have reflected on situations that have taken place during my clinical work experience. These situations have helped to develop and utilise my interpersonal skills, helping to maintain therapeutic relationships with patients. In this instance, I have used Gibbs (1988) reflective cycle as the framework for my reflection. Gibbs (1988) reflective cycle consists of six stages in nursing practice and learning from the experiences. Description of the situation that arose. Conclusion of what else would I could have done. Action plan is there so I can prepare if the situation rises again. Analysis of the feeling Evaluation of the experience Analysis to make sense of the experience My Reflective Cycle Baird and Winter (2005) illustrate the importance of reflective practice. They state that reflecting will help to generate knowledge and professional practice, increase ones ability to adapt to new situations, develop self esteem and greater job satisfaction. However, Siviter (2004) explains that reflection is about gaining self confidence, identifying ways to improve, learning from ones own mistakes and behaviour, looking at other peoples perspectives, being self aware and making future improvements by learning from the past. I have come to realise that it is important for me to improve and build therapeutic relationships with my patients by helping to establish a rapport through trust and mutual understanding, creating the special link between patient and nurse as described by Harkreader and Hogan (2004). Peplau (1952), cited in Harkreader and Hogan (2004), notes that good contact in therapeutic relationships builds trust as well as raising the patients self esteem, often leading t o the patients personal growth. Ruesh (1961), cited in Arnold and Boggs (2007), states that the purpose of therapeutic communication is to improve the patients ability to function. Therefore, in order to establish a therapeutic nurse/patient interaction, a nurse must possess certain qualities e.g. caring, sincerity, empathy and trustworthiness (Kathol, 2003) (P.33). These qualities can be expressed by promoting effective communication and relationships by the implementation of interpersonal skills. Johnson (2008) defines interpersonal skills as the ability to communicate effectively. Chitty and Black (2007, p 218) mention that communication is the exchange of information, thoughts and ideas via simultaneous verbal and non verbal communication. They explain that while verbal communication relies on the spoken word, non-verbal communication is just as important, consisting of gestures, postures, facial expressions, plus the tone and level of volume of ones voice. Thus, my reflection i n this assignment is based on the development of therapeutic relationships between the nurse and patient using interpersonal skills. My reflection is about a particular patient, to whom, in order to maintain patient information confidentiality (NMC, 2004), I will refer to as Mr R. It concerns an event which took place when I was working on a surgical ward. Whilst there were male and female wards, female and male surgical patients were encouraged mingle. On this particular day, I noticed that one of the male patients was sitting alone on his bed. This was Mr R., a 64 year old gentleman who had been diagnosed with inoperable cancer of the pancreas, with a life expectancy of 18-24 months. He was unable to control his pain, and whilst some relief could be provided by chemotherapy, Mr R. had a good understanding of his condition and knew that there was no cure available. He was unable to walk by himself and always needed assistance even to stand up or sit down. Because of his mobility problems I offered to get him his cup of tea and I then sat with him as he was lonely. I would now like to discuss the feelings and thoughts I experienced at the time. Before I gave Mr R. his cup of tea, I approached him in a friendly manner and introduced myself; I tried to establish a good rapport with him because I wanted him to feel comfortable with me even though I was not a family member or relative. When I first asked Mr R. if I could get him a cup of tea, he looked at me and replied I have asked the girl for a cup of tea, I dont know where she is. I answered Well, I will see where she is and if I cant find her, I will gladly get one for you Mr R. In doing this, I demonstrated emphatic listening. According to Wold (2004, p 13), emphatic listening is about the willingness to understand the other person, not just judging by appearance. Then I touched MrR.s shoulders, kept talking and raised my tone a little because I was unsure of his reaction. At the same time, I used body language to communicate the action of drinking. I paused and repeated my actions, but this time I used some simple words which I though Mr R. would understand. Mr R. looked at me and nodded his head. As I was giving him his cup of tea, I maintained eye contact as I didnt want him to feel shy or embarrassed. Fortunately, using body language helped me to communicate with this gentleman. At the time I was worried that he would be unable to understand me since English is not my first language but I was able to communicate effectively with him by verbal and non-verbal means, using appropriate gestures and facial expressions. Body language and facial expressions are referred to as a non-verbal communication (Funnell et al. 2005 p.443). I kept thinking that I needed to improve my English in order for him to better understand and interpret my actions. I thought of the language barrier that could break verbal communication. Castledine (2002, p.923) mentions that the language barrier arises when individuals come from different social backgrounds or use slang or colloquial phrases in conversation. Luckily, when dealing with Mr R. the particular gestures and facial expressions I used helped him to understand that I was offering him assistance. The eye contact I maintained helped show my willingness to help him; it gave him reassurance and encouraged him to place his confidence in me. This is supported by Caris-Verhallen et al (1999) who mention that direct eye contact expresses a sense of interest in the other person and provides another form of communication. In my dealings with Mr R., I tried to communicate in the best and appropriate way possible in order to make him feel comfortable; as a result he placed his trust in me and was more co-operative. Evaluation In evaluating my actions, I feel that I behaved correctly since my actions gave Mr R. both the assistance he needed and provided him with some company. I was able to successfully develop the nurse-patient relationship. Although McCabe (2004, p-44) would describe this as task centred communication one of the key components missing in communication by nurses I feel that the situation involved both good patient and task centred communication. I feel that I treated Mr R. with empathy because he was unable to perform certain tasks himself due to his mobility problems and was now refusing chemotherapy. It was my duty to make sure he was comfortable and felt supported and reassured. My involvement in the nurse-patient relationship was not restricted to task centred communication but included a patient centred approach using basic techniques to provide warmth and empathy toward the patient. I found that I was able to improve my non-verbal communication skills in my dealings with Mr R. When he first mentioned having chemotherapy, he volunteered very little information, thus demonstrating the role of non-verbal communication. Caris-Verhallen et al (1999, p.809) state that the role of non-verbal communication becomes important when communicating with elderly people with incurable cancer (Hollman et al 2005, p.31) There are a number of effective ways to maximise communication with people, for example, by trying to gain the persons attention before speaking this makes one more visible and helps to prevent the person from feeling intimidated or under any kind of pressure; the use of sensitive touch can also make them feel more comfortable. I feel that the interaction with Mr R. had been beneficial to me in that it helped me to learn how to adapt my communication skills both verbally and non-verbally. I used body language to its full effect since the language barrier made verbal communication with Mr.R. difficult. I used simple sentences that Mr R. could easily understand in order to encourage his participation. Wold (2004, p.76) mention that gestures are a specific type of non-verbal communication intended to express ideas; they are useful for people who have limited verbal communication skills. I also used facial expressions to help encourage him to have chemotherapy treatment which might not cure his problem but would give him some relief and make him feel healthier. Facial expressions are the most expressive means of non-verbal communication but are also limited to certain cultural and age barriers (Wold 2004 p.76). My facial expressions were intended to encourage Mr R. to reconsider his decision with regard to chemotherapy treatment. Whilst I could not go into all the details about his treatment, I was able to advise him to complete his treatment in order to alleviate his symptoms. Analysis In order to analyse the situation, I aim to evaluate the important communication skills that enabled me to provide the best level of nursing care for Mr R. My dealings with Mr R. involved interpersonal communication i.e. communication between two people (Funnell et al 2005, p-438).I realised that non-verbal communication did help me considerably in providing Mr R. with appropriate nursing care even though he could only understand a few of the words I was speaking. I did notice that one of the problems that occurred with this style of communication was the language barrier but despite this I continued by using appropriate communication techniques to aid the conversation. Although it was quite difficult at first, the use of non verbal communication skills helped encourage him to speak and also allowed him to understand me. The situation showed me that Mr R. was able to respond when I asked him the question without me having to wait for an answer he was unable to give. Funnell et al (2005, p 438) point out that communication occurs when a person responds to the message received and assigns a meaning to it. Mr R. had indicated his agreement by nodding his head. Delaune and Ladner (2002, P-191) explain that this channel is one of the key components of communication techniques and processes, being used as a medium to send out messages. In addition Mr R. also gave me feedback by showing that he was able to understand the messages being conveyed by my body language, facial expression and eye contact. The channels of communication I used can therefore be classed as both visual and auditory. Delaune and Ladner (2002 p.191) state that feedback occurs when the sender receives information after the receiver reacts to the message, however Chitty and Black (2007, p.218) define feedback as a response to a message. I n this particular situation, I was the sender who conveyed the message to Mr R. and Mr R. was the receiver who agreed to talk about his chemotherapy treatment and allowed me to assist. Consequently I feel that my dealings with Mr R. involved the 5 key components of communication outlined by Delaune and Ladner (2002, p.191) i.e. senders, message, channel, receiver and feedback. Reflecting on this event allowed me to explore how communication skills play a key role in the nurse and patient relationship in the delivery of patient-focussed care. Whilst I was trying to assist Mr R. when he was attempting to walk, I realised that he needed time to adapt to the changes in his activities of daily living. I was also considering ways of successful and effective communication to ensure a good nursing outcome. I concluded that it was vital to establish a rapport with Mr R. to encourage him to participate in the exchange both verbally and non-verbally. This might then give him the confidence to communicate effectively with the other staff nurses; this might later prevent him from being neglected due to his age or his inability to understand the information given to him about his treatment and the benefits of that treatment. I have set out an action plan of clinical practice for future reference. If there were patients who needed help with feeding or with other procedures, I would ensure that I was well prepared to deal patients who werent able to communicate properly. This is because, as a nurse, it is my role to ensure that patients are provided with the best possible care. To achieve this, I need to be able to communicate effectively with patients in different situations and with patients who have differing needs. I need to communicate effectively as it is important to know what patients need most during there stay on the ward under my supervision. Whilst I have a lot of experience in this field of practice, communication remains a fundamental part of the nursing process which needs to be developed in nurse-patient relationships. Wood (2006, p.13) states that communication is the key to unlock the foundation of relationships. Good communication is essential if one is to get to know a patients individu al health status (Walsh, 2005, p.30). Active learning can also help to identify the existence of barriers to communication when interacting with patients. Active learning means listening without making judgements; I always try to listen to patients opinions or complaints since this gives me the opportunity to see the patients perspective (Arnold, 2007, p.201). On the other hand, it is crucial to avoid the barriers that occur in communication with the patients and be able to detect language barriers. This can be done by questioning patients about their health and by asking them if they need help in their daily activities. I set about overcoming such barriers by asking open-ended questions and interrupting when necessary to seek additional facts (Funnell et al, 2005, p.453). Walsh (2005, p.31) also points out that stereotyping and making assumptions about patients, by making judgements on first impressions and a lack of awareness of communication skills are the main barriers to good communication. I must not judge patients by making assumptions on my first impression but should go out of my way to make the patient feel valued as an individual. I should respect each patients fundamental values, beliefs, culture, and individual means of communication (Heath, 300, p.27). I should be able to know how to establish a rapport with each patient. Cellini (1998, p.49) suggests a number of ways in which this can be achieved, including making oneself visible to the patient, anticipating patients needs, being reliable, listening effectively; all these factors will give me guidelines to improve my communication skills. Another important factor to include in my action plan is the need to take into account any disabilities patients may have such as poor hearing, visual impairment or mental disability. This could help give the patient some control and allow them to make the best use of body language. Once I know that a patient has some form of disability, I will be able to prepare a course of action in advance, deciding on the most appropriate and effective means of communication. Heath (2000, p.28) mentions that communicating with patients who have an impairment requires a particular and certain type of skill and consideration. Nazarko (2004, p.9) suggests that one should not repeat oneself if the patient is unable to understand but rather try to rephrase what one is saying in terms they can understand e.g. try speaking a little more slowly when communicating with disabled people or the hard of hearing. Hearing problems are the most common disability amongst adults due to the ageing process (Schofield. 2002, p.21). In summary, my action plan will show how to establish a good rapport with the patient, by recognising what affects the patients ability to communicate well and how to avoid barriers to effective communication in the future. Conclusion In conclusion, I have outlined the reasons behind my choosing Gibbs (1988) reflective cycle as the framework of my reflection and have discussed the importance of reflection in nursing practice. I feel I have discussed each stage of the cycle, outlining my ability to develop therapeutic relationship by using interpersonal skills in my dealings with one particular patient. I feel that most parts of the reflective cycle (Gibbs 1988) can be applied to the situation on which I have reflected. Without the model of structured reflection I do not feel I would have had the confidence to consider the situation in any depth (Graham cited in Johns 1997 a, p.91-92) and I fear reflection would have been remained at a descriptive level. I have been able to apply the situation to theory; as Boud Keogh Walker (1985, p.19) explain that reflection in the context of learning is a generic term for those intellectual and effective activities whereby individuals engage to explore their experiences in ord er to lead to a better understanding and appreciation. Boyd Fales (1983, p.100) agree with this and state that reflective learning is the process of internally examining and exploring an issue of concern, trigged by an experience that creates and clarifies meaning in terms of self and which results in a changed conceptual perspective. However, I personally believe that the reflective process is merely based on each individuals own personality and beliefs as well as their attitude and approach to the life. Appendix Mr R., a 64 year old gentleman, was an inpatient on a surgical ward. Earlier that day his consultant had directly informed him that he had inoperable cancer of the pancreas with a life expectancy of 18-24 months. Some relief might be offered by chemotherapy, but there was no cure. Mr R. was understandably shocked, but had suspected the diagnosis. At that time he remained in the care of the specialist nurse. Later in the day, as I was passing through the ward, I notice Mr. R. alone on his bed. Prescriptive A prescriptive intervention seeks to direct the behaviour of the client, usually behaviour that is outside the client-practitioner relationship. My first intervention was to open the conversation and demonstrate warmth. I provided information myself and gave Mr R. the choice of staying on his own or engaging with me. By shaking Mr R.s hands I was attempting to provide reassurance and support as well as communicating warmth in order to reduce his anxiety and promote an effective nurse-patient relationship. Practitioner: Hello Mr. R, I am one of the nurses here this  morning with Dr. M. Is there anything I can get you or would you rather be on your own? (Shook hands). Mr. R: NO, I remember you from this morning, come and sit down. Ive asked the girl for a cup of tea, I dont know where shes got to. Practitioner: Well give me a minute and Ill bring you one in. Do you take sugar? Mr. R: I suppose I shouldnt, then why worry. Two please. Practitioner: (Returning with a cup of tea) Here we are, dont blame me if its horrible, I got it from the trolley. (I smiled at Mr.R. and tried to establish eye contact, then sat down in the chair next to him). Mr. R: Thanks, thats just what I need. 2. Informative An informative intervention seeks to impart knowledge, information and meaning to the patient. My intention was to reinforce the nurse-patient relationship by smiling and attempting to establish eye contact as well as using facial expressions to put the patient at ease and establish a good rapport. By making Mr. R a cup of tea it created a pleasant response in a time of crisis. Practitioner: Jane (specialist nurse) was here this morning, what did you think about what she had to say? Mr. R: Oh yes she was very nice, mind you Im an old hand at this, I looked after my wife when she had cancer. Mr. R: She was riddled with cancer, but we kept her at home and looked after her. She could make a cracking cup of tea (Mr.R. smiles) Practitioner: (smiles and nods) When did she pass away? 3. Confronting A confronting intervention seeks to raise the clients consciousness about limiting behaviour or attitudes of which they are relatively unaware. By meeting the patients needs at that time I felt the urge to continue to show a display of warmth and develop the relationship further. Mr. R: It will be two years next month that she died. Practitioner: You must miss her. Mr. R: Theres not a day goes by that I dont talk to her. Goodness knows what she would make of all this, its brought it all back. 4. Cathartic A cathartic intervention seeks to enable the client to discharge/react to a painful emotion primarily grief, fear and/or anger. Mr. R spoke emotively and angrily by using such words as riddled and cancer. He spoke loudly and angrily with congruent non-verbal cues. Practitioner: Has what youve been discussing with Jane reminded you of your wifes death? Mr. R: Yes, (patient covers his face with his hands). Practitioner: What is it about what youve heard that is worrying you, do you think you can tell me? 5. Catalytic A catalytic intervention seeks to elicit self-discovery, self direct living, learning and problem solving in the client. Mr. R had a broad scope in which to discuss any concerns he may have had, but his response only concerned his wife, not him as his wife was the one who suffered from cancer. Mr. R: (Pause)à ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦..Im an old hand at this and I dont want any of that chemo. Practitioner: What is it about the chemotherapy you dont like? Mr. R: My wife had it and we went through hell. Practitioner: You went through hell Mr. R: The doctors made her have the chemo and she still died in agony. 6. Supportive A supportive intervention seeks to affirm worth and value of the clients person, qualities, attitudes and actions. It is done to encourage the client to say more and to explore the issue further. Support is provided by non-verbal means like giving warmth, supportive posture and maintaining eye contact. I wanted to convince Mr. R that I was interested in what he had to say and help him believe that he was worth listening to that his opinions really mattered. Practitioner: Do you think the same thing will happen to you? Mr. R: Yes, thats the one thing Im worried about. Practitioner:.em, if Im honest with you chemotherapy treatment is not a subject I know a lot about. (Pause), would you like to see the specialist nurse again? She can go over things with you and explain your options. Mr. R Well if she doesnt mind, Im just not sure the chemo will be worth it. Learning outcomes From this experience, I have learned the importance of:- Practice in accordance with the NMC (2004) code of professional conduct, performance, when caring for adult patients including confidentially, informed consent, accountability, patient advocacy and a safe environment. Demonstrating fair and anti-discriminatory behaviour, acknowledging differences in the beliefs, spiritual and cultural practices of individuals. Understanding the rationale for undertaking and documenting, a comprehensive, systematic and accurate nursing assessment of physical, psychological, social and spiritual needs. Interpreting assessment data to prioritise interventions in evidence based plan of care. Discussing factors that will influence the effective working relationships between health and social care teams. Demonstrating the ability to critically reflect upon practice.